Technology Success

Managed servies can help your business achieve the next level of success!

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Technology Success

Managed servies can help your business achieve the next level of success!

What are managed Services?

What is an MSP?

Watch this quick slideshow for an overview of what an MSP is and how we can save you money while we make your business more efficient.

Process

Managed Services uses a well defined process to deliver your technology services. This process allows you to have a known cost structure that saves you money. It also keeps your systems in working order to help improve your productivity.

Proactive Support

Staying ahead of problems is key to success. Our Managed Services plans keep your systems running at their peak.

Maintenance

Maintenance is key to keeping your business running smoothly. Managed Services provides your maintenance on schedule and at a known cost.

Automation

Managed Service Providers use automation to deliver services at a lower price than can be delivered by traditional break/fix support. By automating processes and maintenance tasks there is not only a savings in cost but also higher reliability.

Monitoring

Monitoring is a key component if you want to have reliable systems. Our monitoring solutions cover your servers, network and PC's. Properly monitored systems have higher reliability and more uptime.

Helpdesk

Once you experience the reliability of a Managed Services Environment you may not even think you need a helpdesk! When you do, our helpdesk is available to quickly resolve issues. Call, email or logon to open a ticket. It's quick and easy.

Backup & Disaster Planning

Backup's are key to a reliable computing environment. Managed Services integrate backup and take to hassle off your company.

“Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. ”

— Source: Wikipedia

Costs Contained

You need technology to run your business. You need to contain your costs.

How can you find the right balance?

Managed Services Delivers

Our Secret Sauce

It's not magic... but you'll think it is!

Our Secret Sauce

It's not magic... but you'll think it is!

There is a Managed Service Provider on every corner. But we do it right!

Providing great technology services takes experience and skill. We deliver.

Proactive Support - We start with top quality support and it the key is being proactive. Our proactive services are part of everything we do and we use state of the art automation to resolve your issues before they occur. The best problem is the one that is resolved before anyone knows it exists!

Remote and Onsite Support - Even the best environments can have problems and we are ready to help. With Capstan Services you have a quality team available to fix your problems quickly. The good news is that you won't need us often!

Maintenance - The best way to keep thing running smoothly is regular maintenance. From hardware to software we keep it updated, tuned up and running smoothly. We achieve our impeccable maintenance program by deploying automated management technology that is not in the budget of most small and mid-sized companies.

Monitoring - We know that your systems are important and this is why we monitor your systems to identify problems as quickly as possible. Our monitoring system quickly alerts a technician of any problem with your infrastructure and allows us to begin working quickly.

Reporting - We provide customized reporting to all of our clients in order to keep you abreast of your technology. We don't have a one size fits all solution and instead allow your management team specify the type of information that you want.

What's Included?

Our Managed Services plans give you unparalleled options.

What's Included?

Our Managed Services plans give you unparalleled options.

Featured

Support

Support is alays included for our managed services clients. We provide both remote and onsite support based on the customers needs. Our responsive team is prepared to get your issues resolved quickly and professionally. Just open a ticket with our helpdesk and we take it from there.

Just be sure to write down our names since our proactive services will make sure you forget our names between calls!

Helpdesk

The Capstan Services helpdesk provides your business with the quick response time that your business needs. In many cases our smart help desk can help you to resolve your problem on your own via our solution database. You can open a new ticket via our website, phone or e-mail and one of our skilled technicians will start working on your issue quickly. We can provide remote support or dispatch someone onsite to give you the personal touch you expect.

If you also have an in-house technology team we can integrate with them and share information in real time to keep your team in in the know.

Monitoring

Keeping your business running is our #1 priority and we cannot do this without keeping a pulse on your environment. We monitor not only your server but also your network to ensure that your services are available.

The monitoring does not stop at the datacenter. We also provide desktop level monitoring to let us know when your compurters need to be patched or updated. This added level of protection ensures that we cover all bases and keep problems away.

Automated Patching

Software patches and updates can drive you crazy! They are a neccisity for any reliable computing environment but can easily be missed (or ignored!). We make sure that your systems are safe and reliable by deploying patches and updated queitly in the background. This is normally done while you sleep so that any reboots will not interrupt your business.

Our patching technlogy allows for effective deployment on your schedule and at your discression.

Want to skip a specific update? We can do that. Want to wait until next week for updated? You are covered.

With Capstan Services you never need to worry about your machines being out of date. We have your back. But don't trust us, we will provide you with reports to show you that you are up to date!

Backup & Recovery

Backup and Disaster Recovery is key to any business and Capstan Services delivers with best in class backup. Your company will be protected by our backup solution and a disaster recovery plan tailored to the needs of your company. We can provide onsite backups that provide quick recovery times and granular file level restore capibilities. We then add a second level or protection in the cloud to provide for disaster recovery.

Our backup and recovery solution can meet the needs of nearly any environment. We even provide support for SQL Server, Exchange Server, VMWare virtual machines and Hyper-V virtual machines. Ask how we can protect your business.

Software Deployment

We use 100% automated deployment technology to deploy software to your computers without a visit from a technician and without interrupting your employees. This lowers your support costs, increases productivity and keeps your business running smoothly.

We have 100's of software packages ready for deployment and are adding new software all the time. If your business needs a specific line of business application deployed. our scripters can automate the deployment of most applications in order to save you time, aggravation and money.

Life-cycle Management

Wouldn't it be great if computers lasted forever? Sadly they don't. This means that you need to replace equipment before it becomes a problem. With a Capstan Managed Services you can rest assured that your machines are being managed from deployment to destruction.

We let you know when it's time to upgrade your machines based on the lifecycle that you specify. We then install your new machines quickly and effectively using the latest automation to make the process as easy as possible. We then make sure that old machines are proplerly reclaimed, data is properly destroyed and old hardware is recycled properly to protect the environment.

Unification

Unification is key to business. You have a unified Logo. Your advertising shows a unified message. Your teams work as a cohesive group. So why should your technology be a patchwork?

With our unification process you can keep your technology as unified as you want. From software applications to desktop settings we can help you to create a unified computing environment that suits your businesses needs.